Online purchase terms & conditions

Nothing is more important for us that your order arrives in time. We are currently running in time that means all orders that are placed are shipped next day latest

CURRENCY & PAYMENT

All prices shown on JC Ingenium online store are in Australian dollars (AUD). All payments are billed in AUD. Currency conversions are set by your bank and any charges further to this are not charged by JC Ingenium. If applicable, they will be charged by your bank.

All prices are inclusive of GST for Australian customers.  JC Ingenium offers the following payments options: Pay Pal, Visa, Visa Debit, MasterCard and MasterCard Debit. The charges for any transactions made on this site are only debited from your card once the Checkout process is complete.

SHIPPING & DELIVERY

AUSTRALIA
  • Free postage on orders over $200

  • Flat rate postage $10 for orders less than $200

  • Express Shipping $25

NEW ZEALAND

  • Flat rate postage $38 

REST OF THE WORLD

  • ​Less than 1  kilo  $ 40

  • From 1 kilo to 2 kilos $ 77

  • 2 kilos $93

  • OVER 3 KILOS PLEASE CHECK ON CART SESSION BEFORE PAYMENT 

DELIVERY TIMES

AUSTRALIA & NEW ZEALAND

Deliveries are posted Monday-Friday during business hours. Purchases made on weekends or public holidays will generally be processed over the next 1-2 business days.

For Australian residents delivery time will take 2-3 business days, for New Zealand residents will take between 4-6 working days.

During peak times and sale periods, please allow additional time for your order to be processed (thank you for your patience!).

JC Ingenium recommends customers provide a secure delivery address, as we do not accept responsibility for lost or stolen packages.

Once dispatched, delivery times are outside our control. However, from the moment of dispatch, we will inform you of your parcel's departure via email, which will also include tracking information that will allow you to monitor the progress of delivery so you can better anticipate its arrival.

Please note, that estimated delivery times can vary based on where you live and particularly over peak seasons such as Christmas. Each of our carriers has their own definition of what constitutes time of dispatch, a working day or transit times. Most of our orders have an automatic signature on delivery assigned. Orders sent by courier are unable to be shipped to PO Boxes. If you have provided a PO Box delivery address and your order will be sent by courier, we will contact you to discuss alternate delivery options. 

If you need your order before a specific time or date and are unsure whether your order will arrive in time, please contact us or leave a note during the checkout process so we can clearly see when the order is required. We promise to do our best to get your order out to you as fast as possible. Please note there may be additional shipping charges for express delivery.

REST OF THE WORLD

Delivery times can vary based on location, but generally takes between 10 to 15 working days with standard shipping. We organise dispatch on the same day order is processed, during business hours (6am to 6pm Monday to Friday). If your order comes through after 6pm, we organise dispatch the following day.

During peak times (like Christmas) and sale periods, please allow additional time for your order to be processed (thank you for your patience!).

Once dispatched, delivery times are outside our control. However, from the moment of dispatch, we will inform you of your parcel's departure via email, which will also include tracking information that will allow you to monitor the progress of delivery so you can better anticipate its arrival.

If you need your order before a specific time or date and are unsure whether it will arrive in time, please contact us or leave a note during the checkout process so we can clearly see when the order is required. We promise to do our best to get your order out to you as fast as possible. Please note there may be additional shipping charges for express delivery.

Orders sent by courier are unable to be shipped to PO Boxes. If you have provided a PO Box delivery address and your order will be sent by courier, we will contact you to discuss alternate delivery options. 

ONLINE RETURNS & EXCHANGES

  • Products must be returned within 14 days of the date you received your item/s. 

  • Products  must  be returned in original condition and not scratches or marks on them

  • JC Ingenium will do not cover returns Nationally or Internationally

  • Products on sale are not eligible for refund on change of mind purchases.

  • Full priced products are eligible for a refund, exchange or JC Ingenium ONLINE credit note. 

PLEASE NOTE: All returns and exchanges will only be authorised once our Quality Control has corroborated the condition of the product to be returned.  This refund policy applies only to purchases made on the site www.jcingenium.com

RETURNING YOUR PURCHASE

Be aware that you cover the parcel's return costs. Take the parcel to any post office and return it to JC Ingenium using a shipping service that includes parcel tracking.

RETURNS/EXCHANGES
12 Coleman Street

Merrylands, NSW 2160
AUSTRALIA

Costs will vary depending on your location and the weight of your parcel. Please pack your parcel carefully as damage incurred in transit will result in your refund request being denied.

PLEASE NOTE: Shipping and handling charges are non-refundable. If you return a product on which duty and tax has been paid, we are unable to refund these charges. Only the cost of the item(s) purchased will be refunded.

Please allow 14 days for return/exchange processing. We will notify you via email when the process is complete.

WARRANTY

At JC Ingenium, we never want a faulty product, but unfortunately this may happen from time to time. Our products come with a 1 year manufacturer's warranty. If you do experience a fault or defect with your product, please contact JC Ingenium immediately for assistance. 

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